Account Executive, Destination Product Development in Miami, Fl at Royal Caribbean

Date Posted: 11/21/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Miami, Fl
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/21/2019

Job Description

POSITION SUMMARY:

The Account Executive, Destination Product Development is responsible for assisting the Regional Product Development Managers with the shore excursions and tour programs by analyzing, administering and maintaining information in the Pre-Cruise Planner (PCP) program as well as by distributing tour program information across all fields of business, internally and externally.  This is done by strategic initiatives, comparative analysis on products and pricing and finding niche markets.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Assist with product and brand management in the development of shore excursions and special events in assigned regions and ensures that tour programs are properly and consistently presented.

- Responsible for the production and maintenance of the shore excursion collateral, including but not limited to; tour descriptions, tour content worksheets, printed and visual media, contracts, insurance certificates, incident reports, guest comments, tour operator restrictions, pricing master, and online content.

- Analyze weekly queries from system, shipboard and shore side management, and report on key performance metrics recommending to management suggested courses of action to maximize revenue and guest satisfaction.

- Communicate tour content, pricing and specifics of tour programs to all internal/external venues for sales/promotional purposes.

- Provide support to call centers, internal/external sources regarding tour program.

- Create training documents for presentations within or outside of the organization.

- Coordinate, review and approve with all relevant parties’ lecture/presentation content. 

- Handle all details with tour operators/retailers/media teams, on maps, changes to shopping program shuttle drop offs, tour content worksheets, etc.

- Assist with performing site inspections.

Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their leadership.

 

Job Requirements

EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

- Associate of Science degree in hospitality, tourism, business administration or related field or equivalent years of directly related shore excursion/tourism experience.

- At least two (2) years of experience in Global Tour Operations and/or planning or supporting tour program development.

- Understanding of Global Tour Operations in-house management/IT systems is desirable. 

- Experience with AS400 preferred.

- Good understanding of international destinations. 

- Ability to analyze trends and pricing/cost data. 

- Excellent computer skills:  Microsoft Office. 

- Must be able to work independently as well as a team member. 

- Must be proficient in both written and verbal English skills with a second language (Mandarin, Spanish, Italian, French, or German) preferred. 

- Excellent communication, time management and writing skills with the ability to communicate effectively both verbally and via email. 

- May be required to travel for training or conventions 25% of the time. 

- Remain informed of industry trends and events via review of trade journals and other industry communications / forums / etc.; Stay aware of world events and the affect they may have on ship calls and corresponding tour operations.

 

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.