Inside Sales Representative (Bilingual in French) in Miami, FL at Royal Caribbean

Date Posted: 11/17/2019

Job Snapshot

  • Employee Type:
  • Location:
    Miami, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Responsible for the profitable revenue generation from assigned retail travel agency accounts producing up to $300,000 in current annual revenue with Celebrity Cruises to meet or exceed corporate goals. Responsible to partner with assigned retail travel agencies to assist in the preparation of business and marketing plans both at the overall agency level and individual booking level.


  • In a Tele-Sales environment, manages a territory of assigned accounts with responsibility to build agencies revenues with Celebrity Cruises
  • Builds and maintains relationships with decision-makers and front-line travel partners at current individual accounts within assigned territory
  • Makes outbound sales calls to identify/qualify opportunities as well as fielding incoming inquiries from assigned account base.
  • Creates awareness and educates accounts on the Celebrity Cruises brand, its products, services and offers using the most effective, sales tools, services, and programs.
  • Partnering with decision makers in assigned agency, creates marketing campaigns and plans to promote the sales of Celebrity Cruises products.
  • Analyzes sales data in order to present annual business reviews to top tier accounts
  • Responsible to grow assigned accounts annual business to a level that graduates those accounts to Field Sales representation
  • Facilitate ship tours, cruise nights, trade shows and other direct consumer and trade facing events as required
  • Works with District Sales Managers and Key Account Managers within territory to effectively penetrate agency HQ/Branch relationships.
  • Develops content with a keen understanding of audience and messaging in French.
  • Responsible for updating French trade facing website ( on a continuous basis
  • Adapts materials for multiple uses including written, video, and infographic versions of promotions for trade partners, as well as consumers in French.
  • Verifies/ edits translations for the brand, including legal terms and conditions.
  • Develops travel agent training such as presentations, webinars, as well as the Travel Partner on-line training program in French.
  • Responsible for updating all communications and promotions on a monthly basis via Quick Press, a travel agent resource in Quebec.


Job Requirements


  • 1-3 years sales experience including cold calling and developing an account base preferred.Some college strongly preferred, college degree a plus.
  • Travel industry knowledge preferred
  • Second language- French required.

    LANGUAGE:  Ability to clearly and concisely communicate in various verbal and written mediums in English and French.  Ability to write reports, memos and business correspondence including presentations and training materials.  Ability to read and comprehend complicated instructions, short correspondence, memos and procedure manuals.  Ability to effectively present information in one-on-one, or larger group situations to customers, clients and other employees of the organization

    INTERPERSONAL:  Ability to work, interact and communicate with external/internal customers at all levels.  Ability to build and maintain successful business relationships wit the most valued external customers as well as coworkers in order to successfully close business and service customers needs.  Ability to collaborate effectively to achieve desired results with others. Ability to collaborate with Marketing and Sales Communications Teams.

    REASONING ABILITY:  Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.  Ability to deal with problems involving concrete variables in standardized situations. Strong creative thinking and ability to innovate¿   Creative/ communication proficiency; ability to interpret brand guidelines and apply to production.  Ability to assemble information from a variety of sources and deliver a cohesive and coherent message

    DECISION MAKING:  Ability to use advanced business and sales knowledge to make decisions in situations where multiple variables and tight deadlines exist.  Ability to assess complex situations and opportunities and make mutually beneficial decisions where limited standardization exists. 

    SYSTEMS:  Knowledge of AS400 or similar reservations systems preferred.  Microsoft office tools preferred

    INTEGRITY:  Ability to display the highest level of personal integrity, takes responsibility for personal and organizational results and proactively develops greater skill and ability.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.